Terms of Service
Operating terms for every assignment
The rule first, then the exceptions. A written quotation sits above these terms for your assignment; where they differ, the quotation governs that assignment.
Last revised: 29 October 2026
The counterparty
The rule
Your counterparty is Workstrava Process Systems Ltd, registered in England and Wales with company number 17279175, registered office 7 High Street, Kington, Herefordshire, HR5 3AX, reachable at workoffice@workstravaprocesssystems.com.
The exceptions
There are no trading names and no intermediaries: the company named above is the only party you ever deal with.
What an assignment covers
The rule
Three assignments, described in full on the Services page:
- Process discovery: a structured view of recurring work, responsibilities, approvals, handovers and gaps.
- Operations playbook: process maps, working rules, reporting formats and practical instructions.
- Implementation support: contributor coordination and rollout notes for adopting the documented process.
The exceptions
Never sold here: software, hosting, physical goods, or regulated, legal, financial, medical and cybersecurity advice. The deliverable is always digital documentation.
When a deal becomes binding
The rule
An enquiry from you starts a conversation; our answer is questions or a written quotation stating scope, full price, delivery schedule and included revisions. The agreement takes effect at the moment we confirm your order in writing.
The exceptions
Until that confirmation exists, nothing binds either side: neither an enquiry nor a quotation is a contract.
The figure on the quotation
The rule
All figures are in pounds sterling (GBP), and the quotation shows the full price with any applicable taxes already inside it.
The exceptions
The figure moves only when you ask for more: extra scope is quoted separately, in writing, and proceeds only if you accept that quotation too.
Settling an invoice
The rule
Confirmed assignments are invoiced. Settlement is by bank transfer, or by card through the secure payment link that accompanies the order confirmation. No payment is taken on this website: there is no checkout, basket or account here.
The exceptions
Card details go to the payment provider named in the confirmation and nowhere else. We never see or store them, so they can never leak from us.
Materials and acceptable use
The rule
You supply whatever the quotation lists, on time and in usable form, and you confirm you are entitled to share it.
The exceptions
Sensitive company data and anything unlawful stay out. And delivered documents are never to be presented as legal, financial, medical or cybersecurity advice — they are not.
Handover of the documents
The rule
Documentation, templates and notes are delivered digitally, by email as files or a download link, on the schedule your quotation fixes.
The exceptions
A delivery email that never arrives is covered on the Delivery & Refunds page; the short version: tell us and it is resent free.
Statutory protection, unshortened
The rule
The Consumer Rights Act 2015 requires services performed with reasonable care and skill, and digital content of satisfactory quality that matches its description and fits any purpose made known before ordering.
The exceptions
This section admits no exceptions: no clause in these terms reduces those rights, and none should be read as trying.
Ownership of the documents
The rule
Pay the invoice in full and the documentation produced for your assignment is yours to use in your business, with nothing further to pay.
The exceptions
Ready-made material of ours built into it remains ours; it is licensed to you for use inside the delivered documents and their later adaptations for your own operations.
Backing out within the law
The rule
Consumers hold a 14-day right to cancel, and digital material supplied immediately with your consent follows special rules.
The exceptions
The complete mechanics — statutory wording, model cancellation form — sit on the Delivery & Refunds page. Nothing in these terms shortens those rights.
The cap on liability
The rule
Our liability for losses our breach causes is capped at the price of the assignment concerned, and losses that were not reasonably foreseeable are not ours to bear.
The exceptions
The cap never touches what the law forbids limiting: death or personal injury caused by negligence, fraud, and any liability that cannot be excluded or limited.
Termination
The rule
If either side materially breaches an assignment and fails to put it right after written notice, the other may end it.
The exceptions
Termination settles up, it does not claw back: you pay for work properly done to that point, and whatever is delivered and paid for remains yours.
Raising a complaint
The rule
Complaints go to workoffice@workstravaprocesssystems.com or the registered office; we acknowledge within five working days and answer fully within twenty.
The exceptions
Should a full answer need longer, you are told why and given the date it will arrive.
Applicable law
The rule
The law of England and Wales governs these terms and every contract under them, and the courts of England and Wales hold jurisdiction.
The exceptions
For a consumer, that choice of law never removes protections that the law of their home makes irremovable.
Amendments
The rule
Your assignment is governed by the terms published on the date your order is confirmed; this page was last revised on 29 October 2026.
The exceptions
Later revisions apply forwards only — a confirmed assignment is never reached back into.