How it works

The assignment path, stage by stage

The path is the same for a two-week discovery and a full playbook with rollout. Only the contents of the quotation change.

STAGE 1

Initial enquiry

You describe the recurring work that hurts: what it is, who it touches, where it stalls. A paragraph is enough; we take it from there.

An enquiry commits you to nothing and is not an order.
STAGE 2

Written scope and quotation

We reply with questions or a written quotation that fixes the scope, the full price in pounds sterling including applicable taxes, the delivery schedule and the revisions included. The figure you accept is the figure you pay.

An assignment starts only when we confirm your order in writing.
STAGE 3

Customer materials

You supply the general business materials the quotation lists: process notes, current instructions, examples of output and access to the people who can answer discovery questions.

General materials only; an assignment never requires sensitive company data.
STAGE 4

Agreed work

We carry out the discovery, write the playbook or coordinate the rollout, and you review the result against the agreed scope through the revisions the quotation includes.

Anything beyond the agreed scope is quoted separately, in writing, first.
STAGE 5

Digital handover

Process documentation, workflow templates and implementation notes arrive by email as files or a download link. Nothing physical is posted.

Handover notes explain how to keep the documents current without us.

Put it on paper

Stage one is a letter, not a commitment.