Answers before the first letter

General business materials: process notes, current instructions, examples of present-day output, and access to the people who do the work for discovery questions. The written quotation lists exactly what is needed, and it never includes sensitive company data.

In writing, before payment. The quotation states the scope, the full price in pounds sterling including applicable taxes, the delivery schedule and the revisions included. Nothing is added afterwards, and extra work is quoted separately before it happens.

It depends on scope, so the schedule lives in the quotation rather than on this page. A discovery-only assignment is much shorter than a playbook plus rollout; your quotation will say which you are looking at.

The number is stated in the quotation for your assignment. We do not publish a generic figure because a two-person process and a five-team operation need different allowances.

Digitally, by email: files or a download link containing the process documentation, workflow templates and implementation notes. Nothing is posted, and there is no software to install.

No. Documentation work proceeds from the materials and conversations above. If your rollout would benefit from observing a tool you already use, the quotation will say so explicitly, and you decide.

Regulated, legal, financial, medical or cybersecurity advice of any kind. We document how your work runs; we do not advise on matters that require a regulated professional.

You do, once the invoice is paid in full. The Terms of Service set out the ownership and the licence covering any ready-made material built into your documents.