Delivery & Refunds
Delivery, cancellation and refunds as standing instructions
Everything we supply is digital and arrives by email. Each section states the rule, then the exceptions.
Last revised: 29 October 2026
The delivery rule
The rule
Assignments are delivered digitally. Process documentation, workflow templates and implementation notes arrive by email, either as file attachments or behind a download link; coordination results such as rollout records travel the same way.
The exceptions
No post, no courier, no physical media at any point: the work product exists only as files.
If the delivery goes missing
The rule
Check the spam or junk folder first, then write to workoffice@workstravaprocesssystems.com. The files or the link are resent without charge.
The exceptions
There are none: a delivery that never arrived is always resent free.
The schedule rule
The rule
The written quotation fixes the schedule for your assignment. It starts running when the order is confirmed and the materials the quotation lists have reached us.
The exceptions
Late materials move the schedule by the same amount, and we say so when it happens. No generic timetable is published here, because scope sets the pace.
The cancellation right
The rule
The wording below is the model text from Schedule 3 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, with the seller's details filled in, the footnote choice for services taken, and the two passages about goods left out, because we supply none.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right to cancel, you must inform us (Workstrava Process Systems Ltd, 7 High Street, Kington, Herefordshire, HR5 3AX, workoffice@workstravaprocesssystems.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.
The exceptions
Asking for work to begin inside the period never cancels the right itself; it only lets the refund fall by the value of what has already been performed at your request.
Digital content supplied immediately
The rule
Where you buy digital material that is made available to you straight away, we ask for your express consent in the order confirmation: consent to the supply beginning immediately, and an acknowledgement that you will lose your right to cancel once supply has begun. If you give that consent and we begin to supply the material, the 14-day right to cancel no longer applies to it.
If you do not give that consent, we will not begin supplying the material until the 14-day cancellation period has ended, and you keep your right to cancel during that period.
Losing the right to cancel does not affect your legal rights if the material is faulty, not as described, or not fit for a purpose that you made known to us before you bought it. In those cases you may be entitled to a repair or replacement, a price reduction, or a refund under the Consumer Rights Act 2015.
The exceptions
None: the only way the 14-day right stops applying is the two-step consent above, given by you in writing.
Cancelling in writing
The rule
Any clear statement is enough — a letter or an email that says you cancel. A set form exists in law for those who prefer one; its wording below is reproduced word for word from Schedule 3 Part B of the Regulations, with only the addressee filled in.
Model cancellation form, reproduced word for word from Schedule 3 Part B; only the addressee line carries our details.
To Workstrava Process Systems Ltd, 7 High Street, Kington, Herefordshire, HR5 3AX, workoffice@workstravaprocesssystems.com:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
The exceptions
The form is an option, never a condition: a clear statement sent in time works just as well.
Remedies for faulty work
The rule
Services must be performed with reasonable care and skill; digital content must be of satisfactory quality, as described, and fit for any purpose made known before ordering. If either falls short, the Consumer Rights Act 2015 gives you the remedies: repeat performance or a lower price for services, repair or replacement, a price reduction or a refund for content.
The exceptions
No clause anywhere on this site narrows these remedies; they stand exactly as the Act grants them.
How refunds are paid
The rule
A due refund is paid within 14 days of your cancellation reaching us, by the same means of payment you used, with no fee charged.
The exceptions
One reduction is permitted: the proportional charge for services already performed at your request, as the statutory text above sets out.
Currency and payment routes
The rule
Invoices are issued in pounds sterling (GBP). Settlement is by bank transfer, or by card through the secure payment link your order confirmation names.
The exceptions
This website never takes a payment, and card details pass to the payment provider alone: we neither see nor store them.
Where complaints go
The rule
Address complaints to workoffice@workstravaprocesssystems.com or to the registered office. Acknowledgement takes no more than five working days, a full answer no more than twenty.
The exceptions
If twenty days is not enough, we say why and name the date the full answer will arrive.