Privacy Policy
Data handling, written as operating rules
Each section below states the rule first, then the exceptions and edges. This is how we handle personal data across this site and our correspondence.
Last revised: 29 October 2026
What enters our records
The rule
- Enquiry letters and emails carry whatever you put in them — usually a name, a reply address and a description of the work.
- Assignments add the general business documents and notes you supply while they run.
- The hosting provider's standard technical logs (address, browser, requested pages) complete the set.
The exceptions
Nothing beyond that: no sensitive company data is wanted or asked for, no special-category personal data, and the site writes nothing into your browser's storage.
The purposes, closed list
The rule
Data is processed to answer enquiries, prepare written quotations, carry out confirmed assignments, deliver their results, keep the accounts the law requires, and bring or defend legal claims if that ever became necessary.
The exceptions
The list is closed. No marketing lists, no profiling, no resale — your details never sell anything to you beyond answering what you asked.
One controller, named
The rule
The controller is Workstrava Process Systems Ltd, registered in England and Wales with company number 17279175, registered office 7 High Street, Kington, Herefordshire, HR5 3AX. Raise anything in this policy at workoffice@workstravaprocesssystems.com or by post to that office.
The exceptions
One controller, one address, one mailbox. Beyond the recipients listed below, no other company processes your data on our instructions.
The legal grounds
The rule
- UK GDPR Art 6(1)(b) covers the contract and the steps towards one: your enquiry, the quotation, the assignment.
- Art 6(1)(f) covers our legitimate interest in well-kept correspondence records and a secure site.
- Art 6(1)(c) covers the accounting and tax records the law obliges us to keep.
The exceptions
Consent is not a basis we rely on anywhere on this site, so there is nothing here to withdraw; the rights below stand regardless.
The short list of recipients
The rule
Four kinds of recipient see data, each for the purposes above only: the hosting provider (logs and site files), the email provider (correspondence), the payment provider named in an order confirmation (payment details — never seen or stored by us), and our accountant (records the law requires).
The exceptions
There is no fifth: data is never sold and never shared for anyone else's marketing.
Data staying in the UK
The rule
Personal data is not transferred outside the United Kingdom.
The exceptions
Should a supplier we depend on ever process data elsewhere, they and the safeguard used are named here before it happens — the page changes first.
Retention periods
The rule
An enquiry that leads nowhere is kept up to twelve months, so a resumed conversation picks up where it stopped. Assignment records live for the duration of the work, then for the periods tax and accounting law require; afterwards they are deleted.
The exceptions
Ask for enquiry correspondence to go earlier and it goes, unless a legal obligation keeps it.
Rights you can exercise
The rule
Access, correction, erasure, restriction, portability of data you provided, and objection to processing based on legitimate interest — all by writing to workoffice@workstravaprocesssystems.com or the registered office. A response comes within one month.
The exceptions
Erasure stops at records the law obliges us to keep, such as accounting records; everything else goes.
Choosing not to provide data
The rule
Providing data is never a legal requirement on you.
The exceptions
The practical edge: without the details an enquiry or assignment needs, we cannot answer, quote or deliver — that is the entire consequence.
No profiling, no automated calls
The rule
No automated decisions are made about you, and no profiling is carried out.
The exceptions
None. A person writes every reply.
Complaining to us and to the ICO
The rule
Complain to us first and we will put things right. The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, and ico.org.uk are also open to you.
The exceptions
The ICO route is always open, whatever stage a conversation with us has reached — there is no queue to join first.
When this policy changes
The rule
Last revised 29 October 2026. A change replaces this page and moves the date; a change that affects a running assignment is also sent to you directly.
The exceptions
Retroactive application to data collected under an earlier version never happens without telling you.